Incident with Inbound and Outbound calls on Cloud Business Phone and Fax services

Incident Report for Cloudli Communications

Resolved

The incident has been fully resolved since 1:49 EDT.

L'incident est entièrement résolu depuis 1h49 HAE

Posted Mar 20, 2026 - 16:10 EDT

Identified

The issue has been identified, and the fix has been implemented. All services ae operational and we are now monitoring them.

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Le problème a été identifié et corrigé. Tous les services sont opérationnels et nous les surveillons actuellement.

Posted Mar 20, 2026 - 14:05 EDT

Investigating

Bonjour,

Veuillez noter qu'un problème technique peut affecter certains de vos comptes :

Les appels entrants et sortants sont perturbés sur les services Cloud Business Phone et Fax.

Nous avons identifié le problème et travaillons à sa résolution.

Merci de votre patience.

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Hi,

Please note that we have an issue that may affect some of your accounts:

Inbound and Outbound calls are affected on Cloud Business Phone and Fax services

We have identified the issue, and we are implementing the correction.

Thank you for your patience.

Posted Mar 20, 2026 - 13:44 EDT

This incident affected: Residential (Inbound Calling, Outbound Calling), TalkNText (SMS & MMS, Inbound Calling, Outbound Calling), SIP Trunks (Inbound Calling, Outbound Calling), Fax Line (ATA) (Inbound Calling, Outbound Calling), Virtual Fax (Inbound Calling, Outbound Calling), T.38 SIP Trunks (Inbound Calling, Outbound Calling), and Cloud Business Phone (Cloudli Connect Out-of-the-Box) (Inbound Calling, Outbound Calling, SMS & MMS).