Inbound and outbound calls issues | Appels entrants et sortants

Incident Report for Cloudli Communications

Resolved

This incident has been resolved.
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Cet incident a été résolu.

Posted Mar 18, 2026 - 09:57 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
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Un correctif a été mis en œuvre et nous surveillons les résultats.

Posted Mar 17, 2026 - 15:44 EDT

Identified

The issue has been identified and fix is being implemented.

Impact: Inbound and outbound call

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Le problème a été identifié et le correctif est en cours de mise en œuvre.

Impact : Inbound and outbound call

Posted Mar 17, 2026 - 15:37 EDT

Investigating

We are experiencing an issue affecting incoming and outgoing calls. We are investigating.

Impacts: This could potentially cause abnormal delays or an inability to initiate or receive calls.

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Nous rencontrons actuellement un problème affectant les appels entrants et sortants. Nous menons l'enquête.

Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou à une incapacité à initier ou recevoir des appels.

Posted Mar 17, 2026 - 15:09 EDT

This incident affected: Contact Centre (Routing Services), Residential (Inbound Calling, Outbound Calling), Clarity (Inbound Calling, Outbound Calling), Cloudli Connect (Outbound Calling, Internet (ISP) Connectivity), and Alerts & Notifications (Call Notifications).