This incident has been resolved. Monitoring has shown that the system remains stable. We will follow up with an incident report within three (3) business days.
Posted Apr 16, 2026 - 07:37 EDT
Update
A resolution has been implemented. We will continue to monitor the system health.
Posted Apr 15, 2026 - 18:28 EDT
Monitoring
A fix has been implemented and we are monitoring the results. *** Un correctif a été mis en œuvre et nous surveillons les résultats.
Posted Apr 15, 2026 - 18:26 EDT
Identified
We have restored service and will begin to implement further improvement.
Posted Apr 15, 2026 - 18:17 EDT
Investigating
We have received alarms that some customers are experiencing outbuond call issues. We are investigating the issue.
Posted Apr 15, 2026 - 18:00 EDT
This incident affected: Cloudli Connect (Inbound Calling, Outbound Calling) and Clarity (Inbound Calling, Outbound Calling).